Advanced Vision Care Training

Mandatory sexual harassment prevention training for all employees. Aligned with the Florida 2-hour standard and EEOC guidance under Title VII of the Civil Rights Act. Covers legal foundations, types of harassment, recognition in real situations, digital and off-hours conduct, reporting and investigation, retaliation, and bystander action.

Interactive HIPAA compliance training with click-through explorations, embedded videos, visual callouts, and mid-course knowledge checks. Covers Privacy, Security, and Breach Notification Rules, PHI handling, patient rights, office safeguards, breach response, and final certification.

Foundational leadership for Advanced Vision Care store managers and shift leads: the shift from doing to leading, managing former peers, leading a team day to day, and holding accountable, respectful difficult conversations. The core of a four-part management track (compliance, scheduling & labor, and performance & coaching are separate courses). Includes a certification quiz.

A certificate course of about 8¾ hours that teaches every Advanced Vision Care team member how to help patients choose the eye care and eyewear that truly fit their lives. 16 modules with lessons, 25 videos from optical educators, eye doctors, the American Academy of Ophthalmology, Cleveland Clinic and TED, hands-on practice activities, downloadable job aids, knowledge checks, and a certification exam that earns the AVC certificate.

How to represent Advanced Vision Care professionally on every call: answering standards, tone and active listening, holds and transfers, handling appointment / prescription / insurance calls, protecting patient information on the phone, de-escalating difficult callers, and taking accurate messages. Includes a certification quiz.

Foundational leadership for Advanced Vision Care store managers and shift leads: the shift from doing to leading, managing former peers, leading a team day to day, and holding accountable, respectful difficult conversations. The core of a four-part management track (compliance, scheduling & labor, and performance & coaching are separate courses). Includes a certification quiz.